Kay Arne Søgård

Doctoral research fellow at the University of Agder

I am a paramedic with over 20 years of experience in emergency response and crisis management. As a PhD candidate at the University of Agder (UiA) and a researcher at the Center for Integrated Emergency Management (CIEM), my work focuses on the role of spontaneous volunteers in crisis situations.

My research explores how individuals and communities mobilize in response to emergencies and how their efforts interact with formal crisis management structures. I examine the social and organizational dynamics that shape volunteer engagement, as well as the challenges and opportunities that arise when institutional and informal responses converge.

By investigating these aspects, my work contributes to a broader understanding of how societies respond to crises and how collaboration between authorities and civil society can be improved in emergency situations.

Tell us about your project!

Natural disasters are increasing due to population growth and climate change, making spontaneous volunteers a critical yet underutilized resource in disaster response. In remote areas, locals often serve as first responders during the "golden hour," where immediate action can determine life or death outcomes. Despite their contributions, spontaneous volunteers often operate outside formal systems, leading to challenges in trust, coordination, and risk management. Public rescue services may perceive them as unpredictable, while volunteers face unclear roles and safety risks. Additionally, technology is reshaping disaster response, influencing power dynamics, communication, and risk assessments.

This study examines the spontaneous participation of individuals, the perceptions of public rescue teams, and the role of technology in disaster management. Using case studies from Greenland and Norway, it explores trust-building strategies, motivational factors, and technological integration to improve collaboration. The findings will contribute to developing frameworks for effective volunteer coordination, enhancing disaster response efficiency and resilience.

“My research explores how individuals and communities mobilize in response to emergencies and how their efforts interact with formal crisis management structures.”

— Kay Arne Søgård on his research project “When help comes from everywhere”